Shipping policy
Shipping Policy — Zento.co.za
Free Shipping
We offer free shipping on all orders — no minimum required. No hidden fees, no surprises at checkout.
Delivery Times
All orders are shipped from our international warehouse and delivered across South Africa.
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping (Free) | 7–20 business days |
| Insured Shipping (R95) | 7–20 business days + full coverage |
Delivery times may vary depending on your location and customs processing. Rural areas may take slightly longer.
Order Processing
Orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email once your order has been dispatched.
Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your delivery at any time.
Insured Shipping
For added peace of mind, we offer insured shipping at checkout for just R95. This covers loss, damage, or theft during transit. We highly recommend this for high-value orders.
Customs & Duties
Zento.co.za covers all import arrangements. You will not be charged any additional customs or duties fees on delivery.
Failed Deliveries
Please ensure your phone number and delivery address are correct at checkout. Failed deliveries due to incorrect information may result in delays or re-delivery fees.
Contact Us
Have questions about your order?
📧 hello@zento.co.za 📍 12 Bayside Road, Cape Town, Western Cape, 8001 🕐 We respond within 24 hours